| Membership and access | Anyone can join subject to product eligibility. Check whether the relevant product is HESTA Super, Personal Super or an employer-specific arrangement. Sources15 | A financial adviser is required for MyNorth products. Read the PDS and target market determination for the particular account, including whether it is ordinary super, a pension or a lifetime product. Sources15 |
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| Accounts and products | HESTA Super and Personal Super; Corporate insurance arrangements need their own guide. HESTA Super HESTA Personal Super Retirement Income Stream Transition to Retirement Income Stream Sources7 | MyNorth and North super and pension products in Wealth Personal Superannuation and Pension Fund; separate from AMP SignatureSuper. MyNorth Super MyNorth Pension MyNorth Lifetime Super MyNorth Lifetime Income MyNorth Deferred Lifetime Income North legacy products Sources3 |
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| Investment choices | Balanced Growth Balanced Growth is the MySuper default. Members can choose other ready-made or asset-class options. The menu includes Sustainable Growth and Indexed Balanced Growth; the Income Stream has its own investment range and disclosure document. Sources23 | Investments selected through the product and adviser; not one platform-wide MySuper default. MyNorth uses Grow, Select and Choice menus with different pricing. Members can hold investments across menus, with administration costs reflecting that mix. The cash account also has its own investment and administration charges, so uninvested cash is part of the cost calculation. Sources2 |
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| Insurance | Eligible members receive default death and income protection cover; TPD cover is optional. HESTA also describes an insurance-premium pause for up to 12 months of approved parental leave, subject to conditions. Personal Super members need to check how cover is selected when joining. Sources45 | North supports insurance arrangements, including cover held inside super. The policy and underwriting are separate from the investment platform. Ask the adviser to compare the cover, premium and exclusions with the existing policy before transferring. Sources16 |
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| Retirement income | HESTA offers Retirement and Transition to Retirement Income Streams. The fund publishes a separate pension investment menu, so check the income-stream allocation and costs rather than assuming they are identical to the super option with a similar name. Sources3 | MyNorth offers ordinary pension accounts and separate Lifetime and Deferred Lifetime Income arrangements. The PDS says capital-access rules limit withdrawals and death/exit benefits for the lifetime-income accounts. Ordinary super and lifetime-income access terms must not be confused. Sources345 |
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| Advice and support | Most advice about a HESTA account is covered by administration fees. Advice tailored to starting an Income Stream has a separate fee, and comprehensive advice can be provided through an external referral on an agreed fee-for-service basis. Sources6 | MyNorth is available through an adviser, making the advice relationship part of the proposition. Fees may include initial, ongoing, fixed-term or ad hoc advice charges. Ask what each service will deliver and what happens to the account if that relationship ends. Sources126 |
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| Fee details to check | Add administration, investment and transaction costs for the selected option and the insurance you actually hold. HESTA's current fee page uses costs for the year ended 30 June 2026, including estimates, and warns that future costs can differ. Sources6 | Add account and administration fees, underlying investment costs, the cash-account charge, any trustee or lifetime fee, insurance and adviser charges. Menu mix, balance tiers and eligible family aggregation can change the total. A nil administration rate on one menu does not make all holdings or the full arrangement free. Sources23 |
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| Comparing investment performance | Use HESTA Super returns for a super comparison and Income Stream returns for a retirement comparison. Match Balanced Growth's asset mix with the competing option rather than using the word Balanced alone. Sustainable and indexed strategies need their own results. List HESTA's default insurance types explicitly. Treat Sustainable Growth as a specific investment option, not a description of every HESTA investment. Sources7 | A platform does not have one investment return. Compare the actual portfolio after its underlying and platform costs, and disclose adviser fees separately if they are excluded. The performance of one managed fund cannot stand in for the account. Show the exact menu mix, account type and advice fee. Keep ordinary super and account-based pensions separate from lifetime-income comparisons. Sources123456 |
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